Shipping &
Returns
Safe, signed-for delivery on every order via Royal Mail. Your garment arrives exactly as it was made — with care.
Delivery Destinations
Our items are shipped safely and quickly by Royal Mail within the UK. All orders sent signed for, in prime condition.
All UK orders dispatched via Royal Mail, signed for. Processing time: up to 5 working days.
Optimal courier selected for each European destination.
Times may vary by provider and country of destination.
International times may sometimes vary depending on the provider and country of destination, but generally remain close to the information above.
We will be unable to ship items for which we have not received a receipt of payment.
Your Order Journey
We Stand Behind Every Piece
At Janus Fashion, we place great importance on the quality and durability of our products.
When Can
You Return?
- If goods are defective, we will examine the returned items and notify you of a refund within a reasonable time, processed within 14 days.
- Defective goods are refunded in full, including original delivery charges and the cost of returning the item to us.
- A bespoke contract cannot be cancelled once agreed and a deposit has been paid — the client can change their mind during the specification period only.
- For bespoke items requiring changes, please discuss this with us directly as soon as possible.
Please message us with a short description of your complaint and we will reply as soon as possible with a fast, straightforward solution.
Have a Problem
With Your Order?
We value our customers and will always work hard to find the best resolution. Whether it's a quality concern, a missing item, or a question about your order — we're here to help.
Send us a short description of your issue and we'll be in touch as soon as possible.
Contact Us → View Full T&Cs